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Skybox Solutions
With Skybox, your exposure risk is minimized
Attack Surface Management
Inventory and assess your network, server, and cloud assets for increased visibility of your overall threat surface.
Vulnerability and Threat Management
Understand true exposure risk to target vulnerability remediation where it matters most.
Security Policy Management
Collect, normalize, and optimize network and security data for comprehensive visibility, control, and insights.
Initiatives
You have complex and time-consuming initiatives. We help you achieve success, faster.
Exposure management for the hybrid attack surface Close the Vulnerability Management Gaps Security Policy Management made smarter Network Security Audit and Compliance Network Security Automation Zero trust Eliminate OT security risk Increase cybersecurity budget ROI
The Network Butterfly Effect: The Hidden Cost of Network Security Policy Management
Research Report
The Network Butterfly Effect: The Hidden Cost of Network Security Policy Management
Managing network security is time-consuming, error-prone, and costly. Organizations need automated network security to increase efficiency, enhance security, and reduce costs.
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Products
With Skybox, your security posture is in good hands.
Continuous Exposure Management Platform
Visualize and analyze your hybrid attack surface with prioritized vulnerability management and network security & policy management to continuously reduce exposure risk.
Why Skybox?
We are the only company to deliver continuous exposure management from a single platform, with integrated attack surface management, vulnerability management, and security policy management solutions.
Vulnerability Control
Discover vulnerabilities, prioritize based on risk, and close with prescriptive remediation options.
Firewall Assurance
Improve cyber hygiene and risk management with centralized, optimized firewall management.
Network Assurance
Get total visibility and contextual intelligence across complex hybrid networks.
Change Manager
Automate change management workflows, risk assessments, and rule recertification.
Product capabilities
Highlighted platform, product, and deployment capabilities that deliver key functionality to your deployment.
Threat Intelligence Service Model Explorer Platform Integrations Cloud Edition
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Resources
Featured thought leadership, research, webinars, product materials, and more.
All Resources
Briefs Buyer's Guides Case Studies Datasheets Ebooks Infographics Reports Videos Webinars Whitepapers
Featured Resources
Research Report
Vulnerability and Threat Trends Report 2024
Another record-breaking year forces security teams to rethink vulnerability management.
Research Report
Breaking Down Exposure Management Silos:
Confronting the Network-Security Disconnect
Blog
Read our latest insights about market trends, security initiatives, use cases, and more.
Featured Blog Series
Continuous Exposure Management Vulnerability and threat trends Reduce cyber risk Skybox platform ROI
View all blog topics
The hidden cost of network security policy management misconfigurations
Services & Support
We are here to help you every step of the way.
Professional Services
Increase your time to value, optimize your resources, and place your bets on the right use cases.
Technical Support
Things can get tricky from time to time. We offer flexible support service packages based on your needs.
Training
Learn tips and tricks to get the most out of your Skybox products. Optimize workflows, create custom reporting, and reduce errors.
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Customer Support Portal
Submit a support case, access technical documentation, download software, and improve your Skybox skills with training resources.
Partners
Expertise and support you need to manage your cyber exposure.
Channel partners
A global network of qualified experts to provide a cohesive security strategy.
Strategic technology alliance partners
Integration with a broad ecosystem of cloud, infrastructure, and security leaders.
Managed security service providers
Get total visibility and contextual intelligence across complex hybrid networks.
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Partners Portal
Register deals, download partner-enablement resources, get product news, and more.
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Company
Learn why we are a global leader in exposure management.
Leadership History Research Lab Careers Contact Us
Newsroom
Check out what’s new and noteworthy at Skybox.
Press Releases Media Coverage Awards
Press Release
Network professionals lose nearly half their week to manual tasks that could be automated
Events
Learn from the Skybox experts.
Webinar
Using smart automation to manage your network security
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Technical Support

Things can get tricky from time to time. We offer flexible support service packages based on your needs.

Talk to sales about our support package offerings

Log into the Customer Support Portal

Technical Support Programs

Standard technical support

Standard Support provides access to the support knowledge base, support portal and support hotline to help troubleshoot problems and mitigate issues. During the term of your support contract, these resources enable you to submit and manage your support cases; take advantage of the latest security features; download software, upgrades, updates, and patches and review Skybox Security product documentation.

Premium support

If your business has 24-hour operations and doesn’t stop for weekends or holidays, Premium Support is the right choice for you. With global coverage and highly trained technical support engineers, Premium Support provides all the features of Standard Support with the added benefit of 24×7 availability, ensuring a response even outside of normal business hours. Premium support also provides your business with a faster Initial Response time SLA across all three Severity levels, assuring a response in as little as two hours (or less) for mission-critical incidents.

Technical Support Program Overview

Overview of Skybox Security’s standard and premium support programs.
Platform operation remote engineer

A Skybox Security resource working with and managed by your team, providing technical and remote operational assistance for your Skybox platform instance.

Skybox platform operation remote engineer

The Skybox Platform Operation Remote Engineer is a Skybox Security resource working with and managed by your team, providing technical and remote operational assistance for the Skybox platform. As a trained Skybox employee, these engineers have unprecedented access to Skybox resources and teams including support, professional services, research and development, product, and solution teams. This expertise and access enables them to communicate your use cases and requirements directly to Skybox, so your needs are addressed quickly and accurately.

Learn more about this technical resource, including scope, capabilities, responsibilities, and more in the adjacent brochure.

Customer support

File a support ticket or explore documentation:

Customer support login
Security incident reporting:

Report security issues or concerns within the Customer Support or Partner portals.

U.S. & Canada
Toll Free US: +1 866 675 9269
Direct: +1 408 441 8060

Australia
+1 800 201 834

Europe
+44 20 36032742

India
+000 800 050 3886

Malaysia
+1 800 810 342

Singapore
+ 800 492 2630

Related services

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Training

We provide comprehensive training and certification to our customers and partners, with courses that are customized for both admins and end-users.
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Professional Services

Improve time to value, speed adoption, and reduce total cost of ownership. We provide consultative and technical assistance in the deployment of our solutions and products.

Related resources

Supported Integrations: Overview

Skybox supports a large number of the enterprise’s most widely-used devices, spanning security, networking and operational technology deployed on-premises or in the cloud.
Vulnerability Detector and Intelligence Feed supported products

Vulnerability Detector supports the operating systems, browsers, software, and databases commonly used by enterprises and large government organizations. Supported products are listed below.
System Requirements

Supported OS, web-based browsers, and hardware requirements for Skybox Server, Collector, and Manager
Software Vulnerability Publishing Policy

The policy, process, and measures that Skybox Security takes to verify that our products are not exposed to vulnerabilities; and the response, remediation and publishing processes...
Product Life Cycle and End of Life Policy (EoL)

Product Life Cycle and End of Life Policy for Software, Appliances, Support Devices, System Requirements and Appliances